Refund policy

RETURN/EXCHANGE POLICY - RETAIL

If you wish to return or exchange your order for whatever reason, we’re here to help!  Simply process the return within 7 days of receiving the item.  You can choose to receive store credit, a different product, or a refund to the original payment method. Please note that refund request is not 100% guaranteed and will be subject to management approval for some cases.

ELIGIBILITY FOR RETURN/EXCHANGE:

• If the product/s you received is/are incorrect.
• The product/s must be in original product packaging.
• The product/s must have no visible signs of wear or use.
• Discounted product/s from clearance promos are final sales and cannot be returned or exchanged.
• If the product is defective, it would fall under warranty claim.

How to Return:

• Contact Us: To initiate a return, please contact our customer service team at orders@autoclinic.com with your order number, photo, and details of the item you wish to return.
• Return Shipping: You will be responsible for the shipping cost of returning the product unless the return is due to our error (e.g., incorrect item or damaged goods).
• Processing the Return: Once we receive the returned item, we will inspect it. If it meets the conditions of our return policy, we will issue either a refund to your original payment method, an exchange or store credit, depending on your preference.
• Exchanges: If you wish to exchange an item for a different product, please contact us and we will guide you through the process. If the price of the new item is higher, you will be charged the difference.
• Refund Timeline: Refunds will be processed within 5–7 business days after the returned item is received.

Late Returns:

• Returns made outside of the 7-day return window will not be accepted and processed.

IF ITEM FALLS UNDER WARRANTY CLAIM:

• Contact Us: You may contact us at ph.b2csales@autoclinic.com or +63 917 722 5628 within 7 days of receiving your product.  Please provide your order number and a detailed description of the issue.
• Assessment: Our team will assess the situation and may ask for additional information or photos of the product to verify the defect.
• Approval: If the product is deemed defective, we will provide instructions for returning the item. Please do not return any products without receiving approval from our customer service team.
• Return Shipping: Once approved, you will receive instructions on how to ship the product back to us.
• Resolution: After receiving and inspecting the returned product, we will proceed with the appropriate action, whether it be a replacement or refund, as per our warranty policy.

If you have more questions and/or assistance with your return or exchange, don’t hesitate to E-mail us at orders@autoclinic.com.