Terms of service

Order Acceptance

Autoclinic reserves the right to cancel or refuse any order at any time without prior notice. This may occur due to various reasons such as limitations on available quantities, inaccuracies or errors in product or pricing details, or issues identified by our Credit and Fraud Department. We might contact you to verify additional information or require a secure payment method before accepting your order. If your order is canceled or if we need more information, we may reach out via phone or email. Please ensure that your contact information is accurate and valid, as incorrect or fictitious information may lead to order cancellation.

For first-time orders with Autoclinic, we require that the order be shipped to the billing address associated with your credit card. Providing mismatched addresses, or an address different from the one on your card or bank statement, may cause delays during the order review process.

Typically, your credit card will be authorized for an amount less than the order total when the order is submitted. This authorization will be voided once your order is processed for shipment, at which point your credit card will be charged the full amount. If you choose to cancel an order with an authorized payment status, our Billing Department will void the authorization, which usually clears from your account within 5-7 business days.

Autoclinic offers the option to store payment information in your account on our website. Stored payment data will remain active until the specified expiration date or until the authorization expires.

Certain manufacturers may have selling restrictions on products listed on autoclinic.com. If you order a product that cannot be shipped to your location, an Autoclinic representative will contact you with further information.

Product Disclaimer

Some of the products offered on our site are for off-road use only. It is the responsibility of the customer to check your country’s federal, state local and environmental laws prior to ordering and installing a product. Autoclinic is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with country’s federal, state, local or environmental laws prior to ordering and installing a product.

Pricing and Typographical Errors

At Autoclinic, we strive to provide accurate pricing and shipping information for our products. However, pricing and typographical errors may occasionally occur. In some rare instances, we may not be able to confirm the pricing of a product and/or shipping until after an order has been placed. If a pricing or typographical error is identified with any product or service, Autoclinic reserves the right to cancel or refuse the order at any time without prior notice.

In most cases of pricing or typographical errors, we will reach out to you for further instructions or notify you via email and/or phone to cancel your order. Shipping price discrepancies may occur on any order, regardless of its size. If there is a discrepancy in shipping prices, Autoclinic may contact the purchaser with revised shipping options. Please note that prices and availability are subject to change without notice.

Damaged/Missing Items in Shipment

If you've received a damaged product or you're missing items from the shipment you MUST notify orders@autoclinic.com within 14 days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged or missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.

Lost Packages

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within 14 days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. FEDEX/OTHER FOWARDERS typically requires up to eight business days from the time the claim is started. FEDEX/OTHER FOWARDERS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FEDEX/OTHER FOWARDERS can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of Autoclinic . Autoclinic  does not guarantee that any packages will be credited by the shipping carrier until this process is complete.

Autoclinic  will not provide refunds for any lost package under any circumstances.

Items ordered with clearance or "limited time sale" transactions do not qualify for replacement of an equal item when they are found to be damaged. These items are sold as is, no warranty as they are not replaceable. In the event that a clearance item or limited quantity sale item is damaged in shipment, we will only be able to refund the customer based on the purchase price of the transaction.

Shipping Charges are non-refundable.

International Orders

Please note that your country may impose duty fees or other taxes based on the product's origin and/or value. These fees and taxes are determined by your country's import policies and are additional to the purchase price and shipping/handling fees collected by us before shipment. The recipient is solely responsible for all such fees and taxes. Any charges incurred by Autoclinic will be passed on to the customer. Autoclinic is not responsible for these fees or taxes on returned items. If you have concerns about potential additional charges, please contact your local Import/Customs authority for more information. Autoclinic is not responsible for currency value fluctuations.

International customers must understand their country's international buying laws and should be aware that all international purchases may incur additional brokerage, duty, or tax fees collected at the time of delivery unless otherwise noted by Autoclinic. We are not affiliated with any international tax systems and therefore, are not responsible for these charges. If the recipient refuses to pay these additional charges at the time of delivery, Autoclinic will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse or your local pickup facility. Autoclinic will not be held responsible for any abandoned packages due to these circumstances.